SHIPPING POLICY

JT's Original Louisiana Bar-B-Que Sauce is partnered with FedEx as our primary shipping carrier! Our decision to partner with FedEx was prompted by FedEx’s lower shipping rates, faster delivery times for residential addresses, and Saturday Ground Home Delivery!* Now JT's Original Louisiana Bar-B-Que Sauce customers can enjoy premier FEDEX shipping services with even lower rates while maintaining quality and expedient shipping. 

JT's Original Louisiana Bar-B-Que Sauce offers shipping of all sauces within the US and Internationally. Shipping costs are calculated when you enter your shipping address and choose your shipping method during checkout. Shipping charges are calculated via real-time using published FEDEX and USPS rates based upon exact weight, size, and exact destination zip code.

*FEDEX GROUND HOME DELIVERY, shipments are delivered Tuesday –Saturday. For most shipments the delivery times will not be affected; however, the Saturday delivery allows FedEx to make certain deliveries up to 2 days earlier.

FEDEX = Fedex Parcel Service | USPS = United States Postal Service

RETURN POLICY

At JT's Original Louisiana Bar-B-Que Sauce, we want our customers to have the best experience possible. We understand there are times where you need to return something to us. We've set these simple guidelines to ensure a quick and easy return process. All products properly returned under this policy are eligible for a refund as a credit to the original payment method. We will credit you for the total purchase price upon receipt of the product. All sales are final on any "sale" items.

An item can be returned if it has not been used and it is within 30 days of the receipt of the original order. To return a product, the item must be in unused condition and in its original packaging. Items that have been used are not eligible for a refund. Items returned in something other than the original packaging may be subject to a restocking fee or might be considered ineligible for a refund - this is up to the discretion of store management/ownership.

IF YOU WISH TO RETURN A PRODUCT(S) FOR ANY REASON, PLEASE:

  • Email us at info@bbqsaucebyjt.com or by calling 123-456-7890 within 30 days of the receipt of the product(s). Please provide us with your name, invoice number and reason for return.

  • After we have received your request, we will ... ... ...

  • If there was an error on our part, call us and we will send you the correct product at no cost to you.

  • All returns are continental US only.

 

RETURN OF DAMAGED PRODUCT(S)

When receiving a delivery from JT's Original Louisiana Bar-B-Que Sauce, it is highly recommended that you inspect the package at the time of delivery by removing the product from the packaging and examining the contents for any physical damage. 

DEPENDING ON THE METHOD OF SHIPMENT, PLEASE FOLLOW THE FOLLOWING GUIDELINES:

 

For items shipped via LTL freight:

In the presence of the driver, we recommend that you inspect the shipment to ensure all items are correct and all pieces accounted for and undamaged before you accept a shipment. If there is any damage, you have the right to refuse delivery. If you choose to refuse the delivery, you must:

  • Make note of the damages on the delivery receipt.

  • Contact us at 123-456-7890 within 5 days to let us know of your delivery refusal.

 

FOR ITEMS SHIPPED VIA FEDEX, UPS

  • If there is any damage, visible or not, contact us at 123-456-7890 to report the damage.

  • If only part of an item is damaged, you may accept the order. Please note the damages, and contact us. We will replace damaged bottles at no cost to you.

 

RETURN OF PRODUCT(S) RECEIVED AS A GIFT

If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. Please contact us at 123-456-7890 for further instructions on how to process your return.

PAYMENT METHOD

You can select one or more of the following payment methods to appear on your checkout page:

Credit Card, Debit Card, PayPal and Manual (offline) payments. 

WHOLESALE & DISTRIBUTION

Here at JT's Original Louisiana Bar-B-Que Sauce, our products are not available nationally yet in all retail locations. So we sell to consumers online on various sites.

We support the retail channel on both a direct basis and through our valued distributors. We are always looking for new retailers. If your store would like to sell JT's Original Louisiana Bar-B-Que Sauce, please contact us. We would be happy to add your store to our list or retail partners. If your store uses one of the distributors listed below, please connect with your local rep. Let us know when you get that very first order and we’ll get you listed on our site.

If you would like to distribute our products, please contact us and we’d be happy to welcome your company to our distributor partners. We know we can’t service every store at the level they may need so we welcome distribution partners.

Our current distributors partners are the following companies.

  • PCC Community Markets- Washington State

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